Salary: $20.76/Hourly
Position Summary:
Receives emergency (911) and non-emergency calls and dispatches appropriate police, fire, or medical personnel. Operates radio, phone, and computer systems simultaneously while maintaining communication with field units
Essential Functions:
- Answer and prioritize incoming emergency and non-emergency calls
- Gather critical information and determine response needs
- Dispatch police, fire, EMS, or other services
- Maintain radio communication with field personnel
- Enter and retrieve data from computer-aided dispatch (CAD) systems
- Monitor incidents and update responding units
- Use mapping systems to determine locations and routes
Requirements:
- High School diploma or GED
- Minimal Experience (less than 6 months) in customer service in a high-paced environment, preferably in a law enforcement agency, or equivalent combination of education and experience.
- Ability to pass extensive background investigation.
- Possession of or ability to obtain Arizona Criminal Justice Information Systems (ACJIS) certification of appropriate level at hire.
- Possession of or ability to obtain Public Safety Telecommunicator (PST) certification issued by the Association of Public-Safety Communications Officials (APCO) at hire.
- Possession of or ability to obtain Emergency Medical Dispatch (EMD) certification issued by the National Academy of Emergency Medical Dispatch (NAEMD) based on the availability of training.
- National Incident Management Systems (NIMS) training based on assignment.
- Must meet and maintain all training and education requirements for the position.
- Valid Driver License of appropriate class.
