Salary: $20.52 to $28.72

Position Summary:

Our Communications Officers are the critical lifeline between the members of our community and life-saving emergency assistance. With each call that we answer, we have the potential to make a true difference in the life of the person on the other end. We strive to treat people with kindness and professionalism, in a community where that still makes all the difference.

Essential Functions:

Behaves with integrity and treats members of the Torrington community in a way that preserves the public trust.
Presents a professional image in appearance and demeanor.
Performs a variety of entry level complex technical duties as needed to ensure efficient and effective day-to-day multi-agency emergency communications operations and administrative processes and procedures related to
documenting, maintaining and controlling police records, reports, case files, statistics, and information.
Receive requests for law enforcement, fire, medical and other emergency and non-emergency assistance; obtain critical information; determine location, priority and nature of emergency.
Notify and/or dispatch appropriate emergency and non-emergent responders as necessary; coordinate, direct, monitor and assist responders in accordance with established procedures utilizing CAD (RIMS) system and/or radio equipment.
Monitor and maintain contact with responding units during both routine and emergency situations; provide assistance and information to responding units on-scene as requested; secure emergency assistance from outside agencies as needed and/or requested.
Obtain highly confidential and sensitive information via Federal, State and local computer systems.
Coordinates and provides first level customer service provided to the general public; provides general assistance to answer questions or routes calls to department personnel as needed; checks for affidavits and ensures timely processing; prepares and distributes daily media report.
Operates computer to access Records Information Management System (RIMS) department software as needed to enter and maintain accurate, comprehensive, and up-to-date records such as warnings, warrants, citations, accidents, complaints, offenses, etc.; maintains property and criminal history index files; assists with proper and timely distribution of citations, DWUI and accident case materials and documentation; ensures proper filing of case reports; processes subpoenas and court notices.
Oversees and performs records and files related to traffic and misdemeanor citations, traffic accident reports, and animal citations; locates police reports and makes copies for the officers, public, and attorneys.

Torrington Police Department

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Communications Officer