Salary: $40,000 starting.

Position Summary:

The Mercer County Emergency Services Department is seeking motivated individuals for the position of Public Safety Telecommunicator Trainee. This is a rewarding career in public service, where you will play a vital role in ensuring the safety and well-being of the community. As a trainee, you will receive comprehensive training, including one-on-one guidance, to prepare you for the demanding and essential work of answering 9-1-1 emergency calls and dispatching Fire and EMS resources. This role is perfect for individuals who are passionate about helping others, thrive in high-pressure environments, and seek long-term career growth in public safety. No prior dispatching experience is necessary, and we are committed to providing all the training and support needed for success.

Essential Functions:

Answer and respond to 9-1-1 emergency calls for service, dispatching appropriate fire and EMS units.
Operate and monitor radio channels to communicate with emergency personnel.
Use computer-aided dispatch (CAD) software and 9-1-1 phone software to process and manage calls.
Ensure the accurate and timely dispatch of emergency units, prioritizing based on urgency.
Maintain clear and effective communication under pressure, multi-tasking between phone, radio, and computer systems.

Requirements:

Ability to read, write, speak, and understand English.
High School diploma or equivalent.
Valid New Jersey driver’s license.
Strong multitasking skills, with the ability to type and communicate on the phone or radio simultaneously.
Ability to work effectively under pressure, including handling distractions and stressful situations.
Must be willing to work all shifts, including nights, weekends, holidays, and occasional mandatory overtime.
Required to successfully complete training and obtain certification by the NJ Office of Emergency Telecommunications Services (OETS) for NJ Basic Public Safety Telecommunicator and NJ Emergency Medical Dispatcher as a condition of continued employment. Training classes will be provided.
Appointees who successfully complete the 12-month training period will be eligible for advancement under Civil Service Commission procedures to the title of Public Safety Telecommunicator 1.

Mercer County Sheriff

Latest Jobs

Public Safety Telecommunicator Trainee