Salary: $51,537.00 – $58,025.00 Annually

Position Summary:

The Records Clerk is a full-time, civilian position. The position reports to the Commander of the Support Services Division and is primarily responsible for the review, compilation, and routing of files, forms, and reports whose origin points may be both internal and external to the department. Additional responsibilities include greeting and assisting community members who call or come into the police department for assistance.

This position requires initiative and is performed in a highly confidential work environment. The incumbent must always conduct themselves in a professional manner. The incumbent is also responsible for ensuring compliance with all applicable legal requirements as it relates to the maintenance and retention of all applicable files.

Essential Functions:

Reviews documents for their completion and accuracy and ensures they are submitted in compliance with Department policies and procedures.
Reviews and routes incoming correspondences to their proper location.
Identifies problem areas in received material and assists in their resolutions.
Generates correspondences, reports, and statistical material.
Provides informational assistance to a wide variety of individuals (e.g., staff, officers, citizens)
Maintains files and logs.
Operates a computer in conjunction with job-related word processing, spreadsheets, and customized software.
May assist with the department’s red light and speed automated camera program.
Screens incoming inquiries to determine their nature and purpose in order to refer them to the appropriate individual
Enters data into various databases and retrieves data for specific requests
Must be able to readily acquire and make minor decisions from working knowledge of applicable policies and laws related to records management and dissemination
Other duties as assigned

Requirements:

18 years of age or older
Valid government-issued driver’s license with an acceptable driving record, as determined by the Chief of Police
Candidate may have an equivalent combination of training and experience which provides the required knowledge, skills, and abilities for this position
Ability to maintain confidentiality in all aspects of the position or associated activities
Ability to develop and prepare correspondences, reports, records, and other documents
Ability to respond to inquiries, process paperwork, and prepare applicable correspondences
Ability to communicate effectively and exercise tact, patience, and courtesy in all contacts
Strong multi-tasking ability, with an understanding of effective triaging.

Preferred Requirements:

21 years of age or older
Experience working in a law enforcement environment
One year of experience in an office environment
Ability to de-escalate tense situations
Knowledge of file retention and dissemination policies and procedures
Bi-Lingual preferred (Spanish)
Excellent verbal and written communication skills
Excellent technical skills, to include data entry
Considerable knowledge of Microsoft Office, Excel, and Word

Hyattsville Police Department

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Police Records Clerk