Salary: $49,269.76 – $69,439.11 Annually

Position Summary:

We’re still looking for the right candidate to join our team! Under general supervision, this position answers emergency and non-emergency calls for service, dispatches police, firefighting, medical, rescue, animal control, and/or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer-aided dispatch systems and crime information databases.

Essential Functions:

Answers incoming emergency and non-emergency calls and two-way radio transmissions; analyzes conflicting and/or limited location information to direct first responders to the emergency scene; projects positive support of the City organizations at all times.
Interviews callers and analyzes details; prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service; relays pertinent information to first responders concisely; provides information and assistance to the public within the scope of authority.
Gathers, analyzes, and reports critical call information to officers and firefighters; maintains status and awareness of Police and Fire units; continuously monitors radio and phone traffic and relays updated vital information to first responders.
Performs inquiries and criminal history checks for officers through TCIC & NCIC; initiates inquiries to other agencies for warrant confirmations or general information.
Enters data for records and reports; processes forms and record files; queries various specialized databases as required.
Notifies supervisory personnel on critical incidents; follows all Department policies and procedures to ensure that first responder and citizen safety is the top priority.
Maintains confidentiality as proscribed by legal statute, agency policy, or other governing directives.
Search prisoners at the request of the arresting officer; monitor jail operations; maintain and update jail log; coordinate inmate packets; deliver meals, medication, and sanitary supplies to inmates; wash jail laundry as needed.
Performs other duties as assigned.

Requirements:

Possess a valid driver’s license.
High school graduation or equivalent
At least 1 year of experience in a high-volume call center or 9-1-1 dispatch work environment; OR
Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
Valid Telecommunications Basic or Intermediate Operator Certification from the Texas Commission of Law Enforcement (TCOLE), or ability to earn certification within one (1) year of employment.
Obtain TCIC/NCIC access and a CJIS Security Awareness certification within 6 months.

Preferred Requirements:

Communications Training Officer Certification
Emergency Police Dispatcher Certification
Crisis Communications Certification
Active Shooter (Assailant) Training Course
Monthly Continuing Education Certifications

Forney Police Department

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